Frequently Asked Questions
Everything you need to know about fresh produce delivered to your door.
How do you ensure the freshness of the produce during shipping?
We use specialized insulated packaging and gel packs to maintain optimal temperatures. All orders are shipped via expedited methods to ensure your fruits and vegetables arrive as fresh as the day they were harvested.
What is your policy if my produce arrives damaged?
We stand behind the quality of our products. If your order arrives damaged or does not meet your expectations, please contact our customer service team within 24 hours of delivery with a photo of the items for a full replacement or refund.
Do you offer organic options?
Yes, we carry an extensive selection of certified organic fruits and vegetables. You can easily identify these items by looking for the 'Organic' label on our product pages.
When will my order be shipped?
Orders placed Monday through Wednesday are typically processed within 24 hours. To avoid weekend transit delays and ensure freshness, orders placed late in the week may be held for shipment the following Monday.
Can I track my delivery?
Absolutely. Once your order has been packed and scanned by our carrier, you will receive an automated email containing your tracking number and an estimated delivery date.
Do you ship to P.O. Boxes?
Because we ship perishable goods that require timely delivery, we cannot ship to P.O. Boxes. We require a physical street address to ensure your produce is delivered directly to your door.