Returns & Exchanges
At Melissa’s Produce, we strive to deliver the freshest fruits and vegetables directly to your door; if your order does not meet our high standards for quality, please contact us within 48 hours of delivery for a resolution. Due to the perishable nature of our products, we cannot accept physical returns, but we are committed to providing replacements or refunds for damaged or unsatisfactory items.
Inspect Your Delivery
Thoroughly examine your produce immediately upon arrival to ensure everything is fresh and the order is complete.
Document Any Issues
Take clear photographs of the packaging and any specific items that do not meet quality expectations to help us process your claim.
Contact Customer Service
Email our support team within 48 hours of receipt with your order number and the photos of the affected produce.
Receive Resolution
Our team will review your request and issue a store credit, refund, or ship a replacement for the damaged items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing